Called AAA for a leaking floor drain. Right upon walking into the house the tech started talking about how due to the age of the house the line was probably corroded. The tech said he was unable to snake the line due to blockage and corrosion/breakage (now wondering if this was false) so he called the supervisor who came and instantly turned on the high pressure tactics. After running a 'camera', he proceeded to tell me the line that drains from the kitchen was completely corroded and deteriorated and pressured me into hydro jetting. I'm guessing it wasn't fair market price but I couldn't get comparable bids due to his pressure - if I didn't pre-pay that night, they wouldn't credit it against the repair. Against my better judgement, and not having a working kitchen sink and laundry, I agreed. The supervisor was already talking about jack hammering up my concrete. Told me he would be there first thing in the morning to oversee the job as he had nothing going on. I got a text at 7:05 AM saying the supervisor was on his way....3.5 hours later a different crew showed up. They jetted the line, and did clear the blockage but told me the line looked fine?!? There was no break to locate...very little corrosion and it certainly wasn't leaking water into the ground because of complete deterioration. I realized I had totally been played by high pressure tactics from a company that appears to profit off people in unfortunate circumstances. Oh, and they cut our Christmas lights in the front yard.
Edit: I'm modifying the review and ratings after Rachel reached out to me twice to discuss my experience. She listened and understood my concerns and restored my confidence in AAA. I'm impressed that my perspective was heard and action was taken by AAA. Will definitely consider using them again after this interaction.
Andrei and Ryan drake helped with my plumbing issues. Will use aaa service I n the future
Anthony lupo
Dave the electrician, was here and installed new breakers and surge protector and kitchen outlets. He did an awesome job, was pleasant and would recommend him to anyone who need and electrician!
Joe did a great job. Thanks!
Thank you for sending the technicians to speedily repairing boiler. They were so kind.
