Half of the power went out on a home that I was contracted to do the siding for. Was worried I hit a wire while nailing plywood to the side of the house. Called AAA and they sent out Z Soule to take a look. He quickly realized that half of the panel lost power, and inspected the main breaker on the meter. Found that the breaker had given out and needed a new one. Z was very professional the entire time and explained everything in detail! If the rest of AAA is as attentive and knowledgeable as Z is, then I will continue to use them for any future issues and projects.
What a great professional company. Carlos Flores was out to solve a backed up sewer drain and handled it with ease. I learned a lot about some issues the homes in my neighborhood can have etc. Carlos is very knowledgable and great to talk to. I probably drove him nuts with questions. LOL This company is top notch with speedy service professional; leaving everything in much better shape than when he got here. Tomorrow is an endoscope up my sewer "drain" lol. Hoping for the best outcome.
Jacob G. Was great! He resolved my plumbing issues and gave a lot if information about prevention and avoiding future issues.
Unfortunately the water heater went out, but luckily I knew who to call. Had Islom R. then Nick S. at the house to replace the water heater and he was professional and considerate of the house.
I’m writing this review to give a massive shout-out to Greg Thompson. After a frustrating week of "no-answers" regarding our water heater, Greg stepped in and demonstrated what true expertise looks like.
The Greg Thompson Difference
Less than a week ago, another AAA plumber inspected our water heater and failed to find—or even consider—the root cause of our issue. Even more concerning, this problem should have been caught during any one of our last four annual inspections. Greg diagnosed it almost immediately and had it fixed in no time. If you call AAA, specifically request Greg; he’s the technician this company should be using as their gold standard.
Pros: Why I Stay with AAA
* Integrity & Warranties: AAA truly stands behind the equipment they sell. They previously replaced a furnace for us that was over-sized for our home’s duct-work, honoring the warranty without dispute.
* Customer Service: The telephone scheduling staff are consistently friendly, professional, and competent.
* Modern Tech: I appreciate their use of digital tools to track service history, document current work, and streamline payments.
* Innovation: Their recent partnership with SmartAC.com is a great addition for proactive monitoring.
Cons: Areas for Improvement
* Inconsistent Competence: There is a glaringly wide range of skill levels among their HVAC, plumbing, and electrical techs. It shouldn’t be "luck of the draw" whether you get an expert or someone who misses the basics.
* Checklist Failures: Technicians frequently seem to skip the standardized checklist during annual inspections, leading to overlooked issues (like my water heater).
* Multiple-Visit Syndrome: I’ve experienced a recurring history of needing multiple visits to correctly diagnose and resolve equipment problems.
Bottom Line: AAA is a company with great tools and honorable policies, but their service quality is only as good as the technician they send. Greg Thompson is a 5-star pro; I just wish the annual inspections had that same level of rigor.
Joe Ortega very informative & very friendly man.
